FAQ

Is The Recovery Wand safe to use every day?

Yes — it's designed for a nightly five-minute ritual. If you have sensitive skin, start with 2–3 uses per week and build up from there.

How long does the battery last?

The 330mAh battery is USB rechargeable and holds enough charge for multiple sessions between charges.

Rose Gold or Ivory White — is there a functional difference?

No — both colourways run identical hot, cold, EMS and ultrasonic functions. It's purely which one sits better on your shelf.

Is this a medical device?

No. The Recovery Wand is a cosmetic recovery tool. It isn't intended to diagnose, treat, cure or prevent any medical condition.

How long will my order take to arrive?

Each order is carefully processed before shipment. You'll receive tracking details as soon as your order is on its way. For full details, see our Shipping page.

What is your returns policy?

Please see our Returns page for full details on eligibility and how to start a return.

Do you ship internationally?

Yes — shipping costs and timeframes are calculated at checkout based on your location.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure checkout options available at checkout.

How can I reach you?

We're here to help — reach out via our Contact page and we'll respond as soon as we can.