FAQ
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with tracking details. If you haven't received tracking within 48 hours, reach out at our Contact page — we're here to help.
When will my order ship?
Each Recovery Wand is prepared to order and processed within 1–2 business days. You'll get an email as soon as it's on its way, and it typically arrives within 7–20 business days across Australia.
Do you ship internationally?
Yes — shipping costs and timeframes are calculated at checkout based on your location.
What is your returns policy?
See our Returns page for full details on eligibility and how to start a return.
When will I start seeing results?
Many people notice an immediate difference in how skin looks and feels after a single session — a calmer, brighter, more de-puffed appearance. For longer-term benefits, consistent nightly use over several weeks is recommended.
Are the results permanent?
The Recovery Wand is designed to support an ongoing ritual, not a one-time fix. Some effects, like de-puffing, are visible immediately; others build with consistent use over time.
Is The Recovery Wand safe to use every day?
Yes — it's designed for a nightly five-minute ritual. If you have sensitive skin, start with 2–3 uses per week and build up from there.
How long does the battery last?
The 330mAh battery is USB rechargeable and holds enough charge for around two weeks of nightly five-minute sessions.
Rose Gold or Ivory White — is there a functional difference?
No — both colourways run identical hot, cold, EMS and ultrasonic functions. It's purely which one sits better on your shelf.
Is this a medical device?
No. The Recovery Wand is a cosmetic recovery tool. It isn't intended to diagnose, treat, cure or prevent any medical condition.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure checkout options available at checkout.
How can I reach you?
We're here to help — reach out via our Contact page and we'll respond as soon as we can.